We lead with your business, not our technology
SAP advisory and transformation for mid-market companies ($200M-$1B) who want senior attention, honest advice, and measurable outcomes. Our Augmented Intelligence assessment programme delivers clarity in 1-2 weeks - not months.
Start small. Prove value. Grow together.
We don't ask you to bet the farm on day one. SAP stays your trusted system of record - clean and standard - while your differentiation is composed in the surround, one proven component at a time. Each step earns the next, and the reuse compounds: every engagement makes the following one faster and cheaper.
Assessments — two programmes
We don't ask you to commit before we've earned it. Start free with the ICG Pulse — a 2-week, process-led scan powered by SAP Signavio that produces a prioritised roadmap from your own ERP data. When the Pulse confirms there's something deeper worth doing, the ICG 360° Discovery goes further: process intelligence at the core, with tacit-knowledge capture and task mining layered on where the open questions warrant it.
SAP Surround Solutions
Targeted specialist solutions that surround your SAP core with differentiation — composed from proven, reusable components, so each one lands faster and cheaper than the last. Click any solution to learn more:
S/4 Public Cloud Implementation
Full SAP S/4HANA modernisation led by business outcomes, not technology. We keep the core clean and standard — the trusted, auditable system of record — so your differentiation lives in the surround rather than in custom code that breaks at every upgrade. Our blended delivery model means programme quality at mid-market economics, and we weave Augmented Intelligence throughout the lifecycle — accelerating documentation, configuration scripting, and test scenario generation — so the human effort goes into the decisions that actually matter.
AI-augmented execution: documentation, configuration, testing Application Management Services
Keep your SAP landscape running, optimised, and evolving. Our CoE-heavy AMS model provides 24/7 support with minimal onshore footprint. The agents we build into your surround are run and governed here too — versioned, monitored, and auditable — so automation stays safe in production. We augment the AMS team with AI for ticket triage, runbook generation, and incident documentation — keeping response times fast and operational knowledge codified rather than locked in individual heads.
AI-augmented execution: triage, documentation, knowledge capture The Discovery in detail
Most assessments rely on one data source — stakeholder interviews, system event logs, or a process model someone drew once. Each tells a partial truth. Process models capture what the architect intended. Stakeholder interviews capture what people say they do. Desktop traces capture what people actually click. The 360° Discovery is built around process intelligence — the ground truth of what your ERP recorded — and adds tacit-knowledge capture and task mining as optional layers when the open questions warrant it.
Process intelligence
The cornerstone of the Discovery. SAP Signavio Process Intelligence mines the event logs from your SAP estate to produce the ground-truth view of how transactions actually flow — variants, deviations, bottlenecks, rework loops, conformance against the designed process. Every finding is anchored to system data. Every recommendation carries a quantified cost-of-inaction figure derived from real volumes and cycle times.
Tacit knowledge
An optional add-on, recommended where the Pulse open questions point to workarounds, dispersed teams, or change-resistance dynamics that won't show up in event logs. our AI-facilitated interviews capture institutional memory through structured conversations — the 'we've always done it this way' knowledge that breaks transformations when it's missed.
Task mining
An optional add-on, recommended where the open questions point to spreadsheet-heavy work, copy-paste chains, or work happening outside the ERP. Lightweight desktop agents capture how work actually happens at the task level — surfacing where time goes between system events, and where automation is genuinely viable.
Where the real story lives.
Signavio gives us the system truth — what your ERP actually recorded. Where our AI-facilitated interviews are engaged, they overlay what people remember and rationalise; where KYP.ai is engaged, it overlays what desktops actually do between system events. The recommendations come from the gaps between those layers — the places where intent, memory, and machine record disagree. We don't just present each layer in isolation; we map them onto a single picture of the organisation.
Five concrete deliverables
Costed business case for each recommendation
Every recommendation comes with both investment and expected return quantified — no vague 'consider exploring' filler. CFO-ready economics from day one.
ROI projections for the top 5–10 initiatives
Prioritised by financial impact and time-to-value, with the underlying assumptions transparent so your team can stress-test them.
Implementation roadmap with sequencing logic
What to do first, what depends on what, where the critical path actually runs. Resource and skill requirements mapped against your existing capacity.
Technology accelerator library
Process and task-level evidence is converted into ready-to-use AI prompts that directly instruct Microsoft Copilot or other agentic AI platforms to build the agents required to execute specific recommendations. You leave with the building blocks for execution, not just a plan.
Executive presentation
A board- or steering-committee-ready readout: prioritised actions, the evidence behind each, and the case for why they should commit. Designed to land in the room where the decision actually gets made.
Process at the core. People and execution alongside.
Process mining gives us the system truth — what actually happened, in what sequence, with what cycle time, against what cost. That's the foundation, and it's where every Discovery starts. Stakeholder interviews tell you what people remember; task mining tells you what they clicked. In isolation, each produces consulting reports that get shelved. Anchored to Signavio process intelligence — and supplemented with our own tacit-knowledge capture or KYP.ai where the open questions warrant it — the Discovery turns "interesting analysis" into pointed, costed, sequenced recommendations that actually drive change across people, process, and technology.
Start with the Pulse →Deep expertise where it matters
We don't believe in generic SAP implementations. The solutions we build are tailored to the regulatory, transactional, and operating realities of the sectors we know best.
Independent ERP delivery for government agencies
Challenge
Government agencies need ERP partners independent of the dominant Post-One panel — but most boutique firms can't meet the procurement, security clearance, and delivery transparency requirements that come with public-sector engagements.
How we solve it
We bring panel-grade governance with boutique flexibility: cleared senior staff, transparent SLA reporting, and procurement-compliant delivery models. Engagements are structured to satisfy audit and parliamentary scrutiny without the enterprise-scale overhead.